Frequently Asked Questions
Everything you need to know about shopping with Palette London.
How long does shipping take within the UK?
Standard shipping typically takes 3-5 business days, while our Express Delivery option ensures your package arrives within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return label.
Do you ship internationally?
Yes, Palette London ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your delivery status in real-time.
Are your products cruelty-free?
At Palette London, we are committed to ethical sourcing. All of our curated products are 100% cruelty-free and never tested on animals.